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STORE POLICIES

Store Policies & Information

I founded Calm & Blue Designs with one goal in mind: giving my customers a great product with great customer service. My store policies are detailed below, please have a look and contact me to learn more!

Printing Process

The printing process is DTG (Direct To Garment) Printed. All designs are original and created by me in Minnesota, USA. I work with outside printing companies also in the USA who print and ship your garment. If your item has a tag that says that it is made anywhere but in the USA, that is referring to the blank item, not the design and print. Every effort has been made to accurately depict garment and design colors in the listings, however it is possible that the color on your computer screen may not be an exact match to your item. Many listing photos have a faint watermark on them to prevent design theft. This is only on the photo and will not show up on your purchase. Some designs have a slight grunge texture added to give it a worn, vintage look. 

Shipping and Delivery

Calm & Blue offers free shipping on most items within the United States. Products are shipped after 2-7 days in production. We estimate it to take 7-14 days from time of order to your door.  Shipping (particularly for international orders) is affected by many outside influences, especially busy holiday times. If you’d like an update on your order, please contact me or use a your tracking number or link provided.

A NOTE ON SHIPPING:
This product is made especially for you, which is why it takes a bit longer to get to you than the big name online stores. Making products on demand instead of in bulk helps reduce overproduction, and prevents waste – so thank you for contributing to a greener world and making thoughtful purchasing decisions.

Returns & Cancellations

Calm & Blue Designs creates custom orders and therefore does not accept returns or exchanges. Exceptions will be made if there is any damage during shipment, or when the mistake belongs to our factories such as manufacturing errors, or the order arriving with clear, demonstrable damage. To do so, please reach out with photo evidence of the item’s improper condition. You’re free to cancel an order anytime before items have been created, this is generally up to 24 hours after an order is placed. If a cancellation is requested after an item has been made, a cancellation is not possible. 

Privacy Policy

At Calm and Blue Designs, accessible from www.calmandblue.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by CalmBlueDesigns and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in CalmBlueDesigns. This policy is not applicable to any information collected offline or via channels other than this website. By using our website, you hereby consent to our Privacy Policy and agree to its terms. Information we collect The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. How we use your information We use the information we collect in various ways, including to: Provide, operate, and maintain our website; Improve, personalize, and expand our website; Understand and analyze how you use our website; Develop new products, services, features, and functionality; Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes; Send you emails; Find and prevent fraud. Log Files CalmBlueDesigns follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. Cookies and Web Beacons Like any other website, CalmBlueDesigns uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. CalmBlueDesigns's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. CCPA Privacy Rights (Do Not Sell My Personal Information) Under the CCPA, among other rights, California consumers have the right to: Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers. Request that a business delete any personal data about the consumer that a business has collected. Request that a business that sells a consumer's personal data, not sell the consumer's personal data. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. GDPR Data Protection Rights We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete. The right to erasure – You have the right to request that we erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions. The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. Children's Information Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. CalmBlueDesigns does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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